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Responsible Gaming Policy

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Responsible Gaming

We want you
to stay in control.
Always.

This page is for every player — whether you’ve never had a problem, you’re feeling unsure, or you need help right now. All the tools, all the information, and all the support contacts are here in one place.

🆘

Need help right now?
Call 1800 858 858 — free, 24/7, confidential

1 in 6
Australians experience gambling harm at some point in their life

80%
Of people who seek gambling help say it made a real difference

6
Free player control tools available in your account right now

24/7
Support available — from both WinShark and Gambling Help Online

Understanding your risk level

Where do you sit on the gambling spectrum?

RECREATIONAL
LOW RISK
MODERATE RISK
PROBLEM GAMBLING

Recreational

You gamble occasionally for entertainment. You set a budget, stick to it, and stop when it’s gone. Wins are a bonus, not an expectation.

✓ No action needed beyond good habits

Low Risk

You gamble more regularly and sometimes spend more than planned. You may think about gambling between sessions, but it hasn’t caused significant harm yet.

→ Set deposit and session limits now

Moderate Risk

Gambling is affecting your finances, mood, or relationships. You’ve tried to cut back but find it difficult. You may be chasing losses or hiding your gambling from others.

→ Use a cool-off or contact 1800 858 858

Problem Gambling

Gambling is causing serious harm to you or people around you. You feel unable to stop. It’s affecting your work, family, finances, or mental health in significant ways.

→ Self-exclude today. Call 1800 858 858

Your control toolkit

Six tools. All free. All in your account settings.

Account Settings → Responsible Gaming

Tool
What it limits
Activates in
Can be reversed?
Strength

💰
Deposit Limits

How much you can deposit daily / weekly / monthly
Instantly
Increases: 24h delay
Reductions: immediate

Preventive

📉
Loss Limits

Maximum net loss allowed in a defined period before play is paused
Instantly
Increases: 24h delay
Reductions: immediate

Protective

⏱️
Session Timer

Maximum time you can remain logged in and playing per session
Instantly
Yes — adjustable
at any time

Awareness

📊
Reality Check

Timed pop-ups showing your session spend, time played, and net result
Instantly
Yes — frequency
adjustable

Informational

🧊
Cool-Off

All access to gambling, deposits, and promotions — for a fixed break period
Within minutes
No — full duration
applies once set

Strong break

🚪
Self-Exclusion

Complete account closure — deposits, gameplay, bonuses, and marketing all cease
Immediately
Min. 6 months.
Permanent option available.

Maximum protection

All tools are accessible via Account Settings → Responsible Gaming or by contacting our Support team on live chat 24/7. No fees, no explanations required, no waiting list.

Child safety

WinShark Casino is strictly 18+.
Here is exactly how we enforce it.

📝
Registration
Date of birth collected and validated against a minimum age of 18 at point of sign-up

→
🪪
KYC Verification
Government-issued photo ID required before any withdrawal. Age confirmed independently by our KYC provider

→
🔍
Ongoing Monitoring
Accounts flagged with inconsistent age signals are queued for manual review at any time during the account lifetime

→
🚫
If Underage Found
Account closed immediately. All funds including winnings are forfeited. No exceptions under any circumstances

If you share a device with children
Always log out fully after every session — do not rely on browser auto-save or “remember me” features on shared devices.

Enable 2FA on your account so that even if someone has your password, they cannot access your account without your device.

Use parental controls — tools like Net Nanny, Qustodio, or built-in iOS/Android screen time controls can block gambling sites on children’s devices.

Behind the scenes

We watch for the signs too — even when you don’t ask us to.

Our platform monitors account-level behaviour for patterns that may indicate gambling harm. This is not surveillance — it is a safety function. When our system or team identifies concerning patterns, we may take proactive steps to protect the player.

Signals we monitor
◈
Sudden large increases in deposit frequency or amounts compared to prior behaviour

◈
Extended or late-night sessions outside normal playing patterns for that account

◈
Repeated deposit/withdrawal patterns that suggest loss-chasing behaviour

◈
Requests to remove or increase limits shortly after setting them

◈
Support enquiries that indicate financial stress or distress associated with gambling

What we may do
→
Send a proactive message via email or live chat to check in with the player

→
Prompt the player to review and set responsible gaming limits

→
Temporarily delay limit increase requests while a review is conducted

→
Apply a temporary account restriction while we attempt to contact the player

→
In serious cases, enforce a mandatory cool-off or exclusion without being asked

Free support — Australia

Help that costs nothing.
From people who understand.

Gambling Help Online
📞 1800 858 858  ·  24/7

Australia’s national gambling helpline. Free, confidential telephone and online chat counselling for gamblers and anyone affected by gambling — including family members. No referral, no waitlist.
gamblinghelponline.org.au

Gamblers Anonymous
💻 ga.org.au  ·  In-person & online

Free peer-led 12-step support meetings for people experiencing gambling problems. Meetings available in all major Australian cities and online. No cost, fully anonymous, no registration required.
ga.org.au

National Debt Helpline
📞 1800 007 007  ·  Mon–Fri

Free financial counselling for Australians facing debt or financial hardship — including gambling-related debt. Speak with an accredited financial counsellor Monday–Friday 9:30am–4:30pm AEST.
ndh.org.au

Gam-Anon Australia
💻 gamanon.org.au  ·  For families

Peer support specifically for the partners, family members, and friends of people with gambling problems. In-person and online meetings. Problem gambling affects more than just the gambler — help is available for those closest to them too.
gamanon.org.au

Beyond Blue
📞 1300 22 4636  ·  24/7

Mental health support for anxiety, depression, and emotional distress — all of which often accompany gambling problems. Free and confidential, available 24/7. The financial and emotional toll of gambling harm is real — support is available.
beyondblue.org.au

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© 2026 WinShark Casino Australia. Operated by GBL Solutions N.V. under Curaçao Gaming Control Board licence. This Responsible Gaming Policy was last updated 13 February 2026. Read alongside our Terms and Conditions and Privacy Policy.

Gambling is entertainment, not a way to make money. The house always has an edge. Only gamble with money you can afford to lose, and never chase your losses.

18+ Only  ·  Gamble Responsibly  ·  1800 858 858  ·  gamblinghelponline.org.au

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